FAQ – Frequently Asked Question

1

Here you can find the answers to the most frequently asked questions by our students regarding course registration.

How to register for a course?

Step 1:

- Complete the application form on our website

or

- stop by the school office/contact us by phone or e-mail.

Upon receiving notification, we will contact you and confirm that a seat has been reserved for you and send you further instructions regarding payment. We will also answer any other questions you might have.

A preliminary reservation of your seat will be made.

Step 2:

Fee payment options:

- you may either pay cash at the school office

or

- by wire transfer to the school´s bank account.

Upon receiving verification of your payment, we will contact you and confirm that you have been enrolled to your chosen course.

If you wish, we can provide you with an Enrollment Verification Letter stating that you have registered and paid for your course including the course dates and number of hours.

How do I pay for the course?

You can make a payment

  • in cash – at the school office in Polish Zlotys (PLN) or Euros.

NOTE! Change will only be given in PLN.

or

  • by wire transfer to the appropriate account:

  • If you would like to make a payment in Polish Zlotys (PLN)

Bank name:

ING BANK ŚLĄSKI SA ODDZIAŁ KRAKÓW

Account name: MAKILEN

Account number:

86 1050 1445 1000 0092 3135 8905

If you are making a payment from abroad:

IBAN PL 86 1050 1445 1000 0092 3135 8905 (PLN)

SWIFT/BIC: INGBPLPW

  • If you would like to make a payment in Euros (EUR)

Bank name:

ING BANK ŚLĄSKI SA ODDZIAŁ KRAKÓW

Account name: MAKILEN

Account number:

w euro: IBAN PL 71 1050 1445 1000 0091 3446 6748 (EUR)

SWIFT CODE: INGBPLPW

Please note that any additional wire transfer fees will be covered by the payer!

Can I pay in Euros?

Yes, you can pay for the course of your choice in Euros as well as in Polish Zlotys.

Change however, will be given only in Polish Zlotys.

Must I send a confirmation of the wire transfer?

No, there is no need for that. Upon receiving payment, we will contact you and acknowledge receipt of payment and confirm your enrollment.

How long is the course?

We offer courses of different lengths.

  • Group courses – from 10 hrs* (1 week) to 120 hrs* (1 semester)

  • Individual courses - you can simply buy the number of hours that fit your needs. You can even purchase just one lesson. The shortest lesson is 60 minutes long.

You can also combine courses. For example, if would like to study for a whole year, you can combine two semester courses.

*1 hr = a lesson duration of 45 minutes.

How long is a lesson?

Group courses –

    • Standard group - 7-10 people - one lesson is 2 hrs (i.e. 2 x 45 min = 90 minutes)

Since students in smaller groups work quicker, the following lesson durations apply for :

    • "mini" groups - 4-6 people - one lesson is 75 minutes;

    • "micro" groups - 2-3 people – one lesson is 60 minutes;

  • An individual course - one lesson may last 60, 90 or 120 minutes, depending on your preferences.

I would like to have individual lessons however, I don’t have the time to attend classes at the school. Can the teacher come to my home or workplace? How much would this possibility cost me?

Of course. It is possible to have the lessons at your home or workplace. You will be charged extra for the teacher´s travel expenses. The amount will be calculated based on the distance between the city center and your home/workplace. Please contact the school office for more information.

Where can I find more information about course participation?

You can find the course participation rules here: [link]

A group course or individual lessons? I don’t know what to choose...

Both options have their advantages and disadvantages. Perhaps the following table will help you make the right choice.

Our school staff can also lend a helping hand.

Please keep in mind though, that you can always also combine the two types of courses.

 

Individual lessons

Group course

The lessons will be tailored to my learning pace

V

 

I will be able to decide where I want the lessons to take place

V

 

I can pick when (day and time) I want to have my lessons

V

 

I like to learn by myself, not in a group

V

 

I like to work in a group

 

V

I have irregular working hours

V

 

I would like to meet new people

 

V

I like to learn by speaking with other students, playing games and participating in group work

 

V

I can easily adjust my schedule (days and time) to the other students’ preferences.

 

V

I care about making very quick progress

V

 

I can attend lessons on a regular basis at set hours

 

V

Sometimes I have to cancel a lesson – if so, you will not lose a lesson you paid for

V

 

I have special needs (e.g. I’m a slower learner, I want to spend more time mastering a certain skill like writing or building my professional vocabulary

V

 

I do not mind adjusting my learning pace to those of other students

 

V

Can I cancel a lesson?

If you have signed up for a group course, you don’t have the possibility of cancelling a lesson.

Lessons are held according to the schedule, regardless of whether or not you can attend.

If you have signed up for individual lessons, you can cancel a lesson if you provide at least 24 hours’ notice prior to your scheduled day and time. You must either inform the school by emailing us or by calling us at the numbers provided.

Can I postpone a course if I cannot participate in it due to important circumstances?

Yes, it is possible to postpone a course if unforeseen circumstances arise (e.g. a long-term absence due to illness and hospital stay). Each case however, will be reviewed individually. Please contact the school office.

Can I move my lesson to another day and/or time?

If you have signed up for a group course you do not have the possibility of rescheduling a lesson unless the entire group along with your teacher and school office agree to new date and time.

If you have signed up for individual lessons, you may reschedule your lesson. If you decide to reschedule your lesson, you must provide at least 24 hours’ notice prior to your scheduled lesson. Please inform your teacher or the school office.

Will the lesson take place if I'm late?

Lessons begin and end according to the schedule, even if you are late.

  • Group courses are held according to the schedule.

  • Individual lessons - if for any reason you are late for your individual lesson, please contact the school office or your teacher as soon as possible. If you do not let us know that you’re are running late, the teacher will only wait 15 minutes for you. You will be charged a regular fee for a lesson you do not attend and if you are late.

When must I pay for the course?

You must pay for each course before it begins. Only once you make the payment, will a seat be reserved for you.

How long do I have to study to advance to the next language level?

It is assumed that you have to spend at least 120 hrs mastering one level before you can move onto the next language level. However, this depends on many factors such as your individual pace of learning, your knowledge of other languages ​​(e.g. knowing a different Slavic language can help you learn Polish quicker) and the amount of time you spend on learning by yourself and repeating the material, also your age, etc.

I do not know my proficiency level. Which course should I sign up for?

If you already know a little bit of Polish, you will be asked to write a placement test and have a short chat with a teacher before you begin a course. Based on your results, we will be able to determine your current level of proficiency and suggest an appropriate course for you.

If you cannot write a placement test at the school or would like to know your level of proficiency earlier, please contact the school office. We will send the test to you and arrange a telephone conversation with the teacher.

Do you offer courses for all the levels of proficiency?
Yes, the courses are held at all levels of proficiency. Some classes are only suitable for beginners and others for more advanced students. You can find more details in the Levels section. The levels of proficiency are based on the CEFR guidelines (Common European Framework for Languages). You can find more details here.
Can the school assist me in receiving a Polish visa?

To obtain a Polish visa you must contact a Polish diplomatic post (embassy or consulate) in your country of residence. There, you can obtain all the necessary information regarding the Polish visa requirements and application process.  

Once you sign up for a course at our school, you will be provided with an Enrollment Verification Letter stating that you have registered for a course and paid the fees. This document must be presented when applying for a Polish visa.  At your request, we can e-mail the letter to the appropriate Polish embassy or consulate.

Can the school provide me with an invitation letter?

No, the school does not issue invitation letters. Once you sign up for a course at our school, you will be provided with an Enrollment Verification Letter stating that you have registered for a course and paid the fees.

Can the school provide me with a document confirming my registration?

Of course. Once you sign up for a course at our school, you will be provided with an Enrollment Verification Letter stating that you have registered for a course and paid the fees.

What is included in the course fee?
The fee includes: - Polish language lessons with qualified teachers, - all the teaching materials, - the placement test, - interim tests and the final exam (including an oral examination, if foreseen by the program) - a certificate of completion, - participation in language and culture workshops, - water, tea, coffee and snacks, - the possibility of participating in all the language and culture workshops organized by the school, The fee may also contain other elements, in line with the program. Additional tours, information packages, etc. Details can be found in the Courses section
Who can sign up for a course? Are there any age limits?

Anyone 18 years or older can participate in our courses. There is no upper age limit. If you are under the age of 18, only your parent or legal guardian can register you to a course and only after having filed a declaration stating that they take full responsibility for you.

What language are the classes conducted in?

In Polish of course! Communicating in Polish during lessons speeds up your learning of the language and gives students from different countries an equal chance at learning Polish. Our teachers conduct the lessons in such a way that no one will feel lost or left behind and anyone can try using the Polish language even during the first lesson. Of course, all of our teachers and staff members also know English and other foreign languages.

What is the working language of the school office school office?

The main working languages of the school office are Polish and English.

If you do not not know these languages, please let us know (by e-mail), what your preferred language is and our consultants will contact you in the language of your choice (French, Ukrainian, Russian, Spanish, German, Arabic).

Where are the classes held?

Most of the classes are held at our school however, some of the courses or lessons may be held at a different location. If so, you will be informed where exactly the lessons will take place before they begin.

My teacher is sick. Do I lose my lesson?

In case of an unexpected event, such as your teacher´s absence due to illness, the school will try find a substitute teacher for you. If this is not possible, your teacher will schedule a lesson with you to make up for the lesson you have lost.

Who teaches at the school?

The courses are conducted by experienced teachers. All of our teachers hold at least a Master's degree in Polish linguistics. They have also completed post-graduate courses or professional certification courses on teaching Polish as a foreign language. Our teachers have many years of experience working with students from all over the world, of different levels of proficiency or age. Our school does not hire anyone who doesn’t have the appropriate qualifications or experience (e.g. students).

Where do the other students come from?

Most of our students come from other European countries however, we also have students from far away countries (e.g. Australia, Japan, Syria and Ecuador) Everyone is welcome!

When are the classes held?

Courses are held throughout the day from Monday to Friday, from 8:00 to 22:00.

It is also possible to arrange courses to be held on other days or at different times (for an additional fee):

From Monday to Friday before 8:00 or after 22:00 - regular price + 15%
Saturday courses - regular price + 25%

Sunday courses - regular price + 50%
Courses held on public holidays (statutory holidays) - regular price + 100%

Can the school provide me with accommodation?

No, we do not have an accommodation service for our students. We can however, help you choose and book the right accommodation for you.

Who is an assistant?

An assistant is someone who helps our students resolve problems associated with their courses or stay in Poland. Our assistant can help you:

- choose the right course according to your preferences and capabilities.

- sign -up for our courses at the school or apply to a university.

- book a hotel or rent a flat.

- resolve administrative matters (e.g. by contacting government offices with issues concerning visas or residence cards),

- solve problems regarding your stay in Krakow. Having someone who is well acquainted with the Polish reality and knows the language can come in handy.